Making a purchase from us is simple and secure.
When you have added the items that you would like to buy to your Shopping Cart/ Basket, press 'Shoppping Basket' to enter the checkout stage where you can either log into your existing account or create an account if you are a new customer. You can create an account in the checkout stage by simply entering your email address and choosing a password. Once you have done this, you will then be taken through the secure payment process.
You can also use this password to log onto your account and change your details, including your password, and address details as well as recover saved shopping carts or see previous orders.. My Account
You can change the currency that is displayed by using the currency option to convert your order from Pounds Sterling to Euros, US Dollars, or Japanese Yen.
Once we receive your order it will be despatched it as soon as possible, normally within 2/3 working days.
If you like to order offline, please call us on: U.K. 01379 642374 Outside the U.K. ++44 1379 642374
You can also use our printable order form, which you can either fax or post to us:- U.K. 01379 641980 Outside the U.K. ++44 1379 641980
Posting – 1d Gilray Road, Diss, Norfolk. IP22 4EU. U.K.
Shipping/ Delivery
For details about shipping costs and times, please see our shipping and delivery page.
*Please note that we reserve the right to charge for postage, if the parcel is not accepted at its delivery address.
Payment & Card Security
Secure on-line ordering – When you purchase through the Crystal Herbs site you can choose to have your payment processed either by Worldpay’s secure payment servers or by Paypal, so you can be assured that your card details and payment information will remain entirely secure. Worldpay is part of The Royal Bank of Scotland Group, for more information about their card security, please click here. PayPal is a global leader in online payment solutions with more than 164 million accounts worldwide
We accept the following major credit & debit cards:-
If you order from outside the UK, your credit card company will convert the transaction to your own currency.
Tax
All orders made from within from the UK or the European Union will be liable for V.A.T. ( Value Added Tax ) at 17.5% - i.e. you will be charged the VAT inclusive price shown in the shopping cart ( the only exception to this is if you are ordering from within the E.U. but outside of the U.K. and you have a valid E.U. V.A.T. registration number. You may enter this in, and subject to approval, your order will be dispatched VAT free ).
Orders placed from outside the E.U. that are being sent to destinations outside of the E.U. are V..A.T. free, and you will be charged the V.A.T. free price shown in the shopping cart after you have logged into or created your account. However, those ordering from outside of the E.U. are responsible for import duties and other taxes which may apply once the package reaches your country.
Ordering as a Practitioner or a Wholesaler Practitioners.. If you are a qualified Practitioner you might be eligable for a practitioner discount. You can find out more about our Practitioner & Therapist discounts here
Wholesalers.. If you run a shop, webshop or retail outlet you can apply for a Wholesale account on our wholesale website. you can find details here - Wholesale account
Returns Policy
Returns Policy - If you wish to return or exchange an essence (*exceptions ) for any reason, please make sure that it is returned to us in an 'as sent condition' within 14 days of receipt ( we can not make a refund on essences which have been opened, damaged or had their tamper proof seals removed or broken.)
Refund:- Subject to the above, and upon safe receipt of the returned order ( address details in – contact us ), we will make you a full refund, minus the original postage & packing charge. Cost of postage for returns to our address is payable by the customer. This does not affect your statutory rights as a consumer. *NB – We are unable to exchange or refund combinations of Flower, Gem & Crystal Essences which have been specifically prepared as a unique personal combination.
Missing or Damaged Goods
If we inadvertently send you an incorrect essence, or there is a shortage in your order, please notify us within 48 hours of receipt and we will be happy to correct the mistake. If you receive a broken essence in your parcel, please let us know within 48 hours of receipt and we will send you a replacement ASAP...
Contact Us
Cookies
Like many websites our shopping cart uses cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. The cookies used on our site are only to keep track of the contents of your shopping cart once you have selected an item. ( You won’t be able to use the shopping cart unless you have cookies turned on in your web browser & firewall if you have one. )
Contact Us
If you need to contact us about your order you can:-
Call us:- 01379 642374 ( +44 1379 642374 from outside the UK)
Fax us:- 01379 641980 ( +44 1379 641980 from outside the UK)
By Post:- 1d Gilray Road, Diss, Norfolk. IP22 4EU. U.K.
You are welcome to also use these details to make any comments or give feedback.
Problems/ Complaints
In the unlikely event that you have a problem, complaint, or are disstisfied with the level of service you receive, please do let us know by Contacting Us.
We will aim to:
To acknowledge your complaint within 3 working days and provide a timescale for resolving it. To deal with your complaint effectively and fairly.
To keep you updated on progress made .
Privacy Policy
1/ We do not disclose customer information to any third parties or other companies, other than those required to process your order.
2/ The information collected during the course of an order ( name, address etc ) is only used to process your order ( though we might occasionally post you an update sheet, or special offer, please make a note on your order if you do not want us to do this ).
3/ The shopping area of our site uses Cookies, but only to keep track of the contents of your shopping cart once you have selected an item ( you may choose not to use Cookies, but this will mean that you won’t be able to use the shopping cart facility.).
Any questions or queries, please contact us
Terms & Conditions
1/ The content of this website is intended for information only. If in doubt please contact a qualified practitioner. Vibrational Essences ( Flower Essences and Gem - Crystal Essences ) do not replace qualified medical assistance if you have a physical illness or disease, however they will complement and help that treatment on subtle levels.
2/ We will do our best to dispatch your order within 2/3 working days of receipt ( in the unlikely event that there is a significant delay to this we will contact you ). Please note that postage times can be variable and depend on Royal Mail or our Courier. An extra delivery charge may be payable to re-send an order if; delivery is not accepted, or the delivery is not collected from your local post office should the Post Office be unable to deliver it, or because you have given us an incorrect address.
3/ Returns Policy - If you wish to return or exchange an essence (*exceptions ) for any reason, please make sure that it is returned to us in an 'as sent condition' within 14 days of receipt ( we can not make a refund on essences which have been opened, damaged or had their tamper proof seals removed or broken.)
Refund:- Subject to the above, and upon safe receipt of the returned order ( address details in – contact us ), we will make you a full refund, minus the original postage & packing charge. Cost of postage for returns to our address is payable by the customer.
This does not affect your statutory rights as a consumer.
*NB – We are unable to exchange or refund combinations of Flower, Gem & Crystal Essences which have been specifically prepared as a unique personal combination.
4/ If you are outside the E.U., you are responsible for import duties and other taxes which may apply once the package reaches your country.
Worldpay - Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.
The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.
Transaction Encryption The transfer of the purchase details from the retailers site to Worldpay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.
Security for the Shopper Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Data Storage
Data Storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.
01379 642374 
Making Your Order Online
