Our Returns, Refunds & Cancellation Policy


If you wish to return or exchange a purchase (*exceptions ) for any reason, you may do so within 21 days of receiving your order, provided that the item(s) are in their original condition ( we can not make a refund on essences which have been opened, damaged or had their tamper proof seals removed or broken.).

Please repackage your order carefully and return it to: Crystal Herbs, 16 Hall Farm, Station Road, Pulham Market, Norfolk. IP21 4XF. U.K.

Refund on Your Order

Subject to the above, and upon safe receipt of the returned order ( address details in contact us ), we will issue a full refund for the price you paid for the item(s) (this does not include the original postage & packing charge). Cost of postage for returns to our address is payable by the customer.

This does not affect your statutory rights as a consumer.

If you wish to return all or part of your order, please contact us.


  • We are unable to exchange or refund combinations of Bach Flower Remedies or Flower, Gem & Crystal Essences which have been specifically prepared as a unique personal combination.
  • We can not make a refund or exchange on services provided - i.e. for a 'Personal Consultation' or 'Intuitive Diagnosis'.
  • Crystal Herbs Gift Vouchers - we are happy to refund the original payment card used for purchase, but Vouchers can not be exchanged or returned for the cash equivilent, or refunded to a different card.


You have the right to cancel your order before dispatch by e-mailing or phoning us andletting us know your name and order reference number. We will then cancel your order and refund your payment as soon as possible.


Online Payments: if for whatever reason we have cause to make a full or partial refund of your payment, this will be done through the original payment gateway used and put back onto the original card card that you used for payment.

Offline Payments: again all refunds will be made to the original debit or credit card used.