Terms & Conditions
- Content - The content of this website is intended for information only. If in doubt please contact a qualified practitioner. Vibrational Essences (Flower, Gem & Crystal Essences) do not replace qualified medical assistance if you have a physical illness or disease, however they can complement and help that treatment on subtle levels.
- Dispatch - We will do our best to dispatch your order within 1 - 2 working days of receipt (in the unlikely event that there is a significant delay to this we will contact you). Please note that postage times can be variable and depend on the relevant postal services and also on your countries customs service if the order is being sent to a country outside of the E.U.
- Delivery - Please note that depending on the value of your order and or the postal service used, you may need to sign for your order on delivery. An extra delivery charge may be payable to re-send an order that is returned to us undelivered, if; 1. delivery is not accepted at your given delivery address, or 2. the Post Office/ Courier company card you at your delivery address because they unable to deliver it and you do not make arrangements for collection/ redelivery before the parcel is returned to us, or 3. because you have given us an incorrect address.
- Returns - If you wish to return or exchange a purchase (*exceptions ) for any reason, you may do so within 21 days of receiving your order, provided that the item(s) are in their original condition ( we can not make a refund on essences which have been opened, damaged or had their tamper proof seals removed or broken.)
- Refund - Subject to the above, and upon safe receipt of the returned order ( address details in contact us ), we will issue a full refund for the price you paid for the item(s) (this does not include the original postage & packing charge). Cost of postage for returns to our address is payable by the customer.
- This does not affect your statutory rights as a consumer.
- If you wish to return all or part of your order, please contact us.
- Exceptions 1. We are unable to exchange or refund combinations of Bach Flower Remedies or Flower, Gem & Crystal Essences which have been specifically prepared as a unique personal combination. 2. We can not make a refund or exchange on services provided - i.e. for a 'Personal Consultation' or 'Intuitive Diagnosis'. 3. Crystal Herbs Gift Vouchers - we are happy to refund the original payment card used for purchase, but Vouchers can not be exchanged or returned for the cash equivalent, or refunded to a different card.
- Cancellations - You have the right to cancel your order before dispatch by e-mailing or phoning us and letting us know your name and order reference number. We will then cancel your order and refund your payment in full as soon as possible.
- V.A.T. on shipments to the E.U. : - Orders to be delivered outside of the U.K. will be zero rated for V.A.T. ( Value Added Tax ) on your invoice, so you will pay no U.K. VAT. However if your order is being sent to a country within the E.U. you will be liable to VAT on import, which will be charged by your local customs authorities at your countries local VAT rate. You will need to pay this VAT to your local customs authorities before they release your parcel for delivery and unfortunately it's possible that they may charge you a fee for this process.
- V.A.T. on shipments to the rest of the world: - Orders to be delivered outside of the U.K. will be zero rated for V.A.T. ( Value Added Tax ) on your invoice, so you will pay no U.K. VAT.
- International Import Duties - If you are outside the U.K., you are responsible for any import duties and other taxes & charges which may apply once the package reaches your country. We will not be liable for charges in the case of your shipment being stopped, charged for or disposed of at customs.
- Terms - These terms & conditions and the content of this site shall be governed by English Law and all matters in connection with them shall be determined by the English Courts. These Terms & Conditions do not affect your statutory rights as a customer.
See Also: Our Privacy & Cookies Policy