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Ordering from Crystal Herbs Ltd

On this page you will find all the information you need for making an order from the Crystal Herbs Flower Essence Shop! If you have any questions or queries that are not answered on this page, please contact us.

 

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Placing Your Order

Ordering Online

Ordering online is simple and secure.

Simply add the items that you would like to purchase to your Shopping Basket.

You can estimate the Post and Packing on your order at any time by clicking on 'Shopping Basket' and using the Estimate Delivery Option.

When you are ready to order you can click 'Shopping Basket' to view your basket or checkout. In the checkout stage you can either log into your existing account or create an account if you are a new customer.

Once you have logged in or created your new account, you will then be taken through the secure payment process where you will be able to pay for your order using either Worldpay ( credit / debit card ) or Paypal.

Other Details

You can log onto your account at any time and change your details, including your password, and address details as well as recover saved shopping carts or see previous orders... My Account.

You can change the currency that is displayed by using the currency option to convert your order from Pounds Sterling to Euros or US Dollars.

Dispatch

Orders are usually dispatched either same or next working day. Within the U.K. orders are sent by Royal Mail's First Class Servive or TeamC or TNT Couriers. Outside of the U.K. orders are sent by Royal Mail's Airmail service or by TNT Couriers.

Ordering By Phone or Post

Ordering By Phone - You are very welcome to call us to place your order. We are available from 9am - 5.30pm on weekdays, so please give us a call!

Phone

U.K. 01379 608059 | Outside the U.K. ++44 1379 608059

Ordering By Post If you would like to post us your order, please either complete an order form or write a note, and include your payment ( Payment should be either a cheque drawn on a U.K. bank account, or a U.K. debit/ maestro card. If ordering from outside the U.K. please use a Visa or Mastercard. If paying by card, please include your card number, expiry date, valid from date, issue number ( if applicable ) and the CVV number from the back of the card.
Please post your order to - Crystal Herbs, 16 Hall Farm, Station Road, Pulham Market, Norfolk. IP21 4XF. U.K.

Dispatch

Orders are usually dispatched either same or next working day. Within the U.K. orders are sent by Royal Mail's First Class Servive or TeamC or TNT Couriers. Outside of the U.K. orders are sent by Royal Mail's Airmail service or by TNT Couriers.

 

 

Ordering from Outside the U.K.

Crystal Herbs ships to destinations all around the world from our base here in the U.K. So no matter where you are in the World, you are welcome to buy our Essences. For your convenience you can change the currency shown in the shop from Pounds Sterling to U.S. Dollars or the Euro. Orders are dispatched either by Royal Mail's Airmail service or by TNT International Couriers. Please note that if you are ordering from outside of the European Union you will pay the tax exclusive price on orders, but you will be liable for any import duty that your countries customs may levy.

 

 

Cookies

Like many websites our shopping cart uses cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. The cookies used on our site are only to keep track of the contents of your shopping cart once you have selected an item. ( You won't be able to use the shopping cart unless you have cookies turned on in your web browser and firewall if you have one. )

 

 

Missing or Damaged Goods

In the unlikely event that we inadvertently send you an incorrect essence, or there is a shortage in your order, please notify us within 48 hours of receipt and we will be happy to correct the mistake. If you receive a broken essence in your parcel, please let us know within 48 hours of receipt and we will send you a replacement as soon as possible... Contact Us

 

 

Problems/ Complaints

In the unlikely event that you have a problem, complaint, or are disstisfied with the level of service you receive, please do let us know by Contacting Us.

We will aim to:

1. To acknowledge your complaint within 3 working days and provide a timescale for resolving it.

2. To deal with your complaint effectively and fairly.

3. To keep you updated on progress made.

 

Flower Essences

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Flower Essences

 

Crystal Herbs

Ordering from Crystal Herbs is safe, simple and secure. We hope that you enjoy using our site and if you have any questions, please contact us.

Delivery

All About Ordering

Practitioner Accounts

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Help

Essence of the Month
Bach Flower Therapy

Check our range of books on Bach Remedies and Flower, Gem & Crystal Essences Bookshop

Personal Essence Consultations

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