Fields Around Crystal Herbs

Ordering from Crystal Herbs

On this page you will find all the information you need for making an order from the Crystal Herbs Flower Essence Shop. If you have any questions or queries that are not answered on this page, please do contact us.

Find Out More


 

Placing Your Order

Ordering Online

Ordering online is simple and secure.

Simply add the items that you would like to purchase to your Shopping Basket.

You can estimate the Post and Packing on your order at any time by clicking on 'Shopping Basket' and using the Estimate Delivery Option.

When you are ready to order you can click shopping basket icon to view your basket or checkout. In the checkout stage you can either log into your existing account or create an account if you are a new customer.

Once you have logged in or created your new account, you will then be taken through the secure payment process where you will be able to pay for your order using either Worldpay ( credit / debit card ) or Paypal.

Other Details

You can log onto your account at any time and change your details, including your password, and address details as well as recover saved shopping carts or see previous orders... My Account.

Dispatching Your Orders

Orders are usually dispatched either same or next working day. Within the U.K. orders are sent by Royal Mail's First Class Servive or by courier. Outside of the U.K. orders are sent by Royal Mail's Airmail service or by couriers - typically UPS, TNT or DHL.

Ordering By Phone

Ordering By Phone - You are very welcome to call us to place your order. We are available from 9am - 5.30pm on weekdays, so please give us a call!

U.K. 01379 608059 | Outside the U.K. ++44 1379 608059

Dispatching Your Orders

Orders are usually dispatched either same or next working day. Within the U.K. orders are sent by Royal Mail's First Class Servive or by courier. Outside of the U.K. orders are sent by Royal Mail's Airmail service or by couriers - typically UPS, TNT or DHL.

 


 

Can I Order from Outside the U.K.?

Yes! We ship to destinations all around the world from our base here in the U.K. So no matter where you are in the world, you are welcome to buy our Essences. Orders are dispatched either by Royal Mail's Airmail service or by UPS, TNT or DHL Couriers.

Please note that if you are ordering from outside of the European Union you will pay the tax exclusive price on orders, but you will be liable for any import duty that your countries customs may levy.


 

Missing or Damaged Goods

In the unlikely event that we inadvertently send you an incorrect essence, or there is a shortage in your order, please notify us within 48 hours of receipt and we will be happy to correct the mistake. If you receive a broken essence in your parcel, again please let us know within 48 hours of receipt and we will send you a replacement as soon as possible... Contact Us


 

Problems/ Complaints

In the unlikely event that you have a problem, complaint, or are dis-satisfied with the level of service you receive, please do let us know by Contacting Us.

We will aim to:

1. To acknowledge your complaint within 3 working days and provide a timescale for resolving it.

2. To deal with your complaint effectively and fairly.

3. To keep you updated on progress made.

 

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Essence of the Month

Essence of the Month

Unconditional Love Essence - 20% Discount

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Unconditional Love Essence | Rose Collection Essences

Set of the Month

Essence Set of the Month

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Our Current Special Offers

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