Ordering from Crystal Herbs Ltd
On this page you will find all the information you need for making an order from the Crystal Herbs Flower Essence Shop! If you have any questions or queries that are not answered on this page, please contact us.
Find Out More
Placing Your Order
Ordering Online
Ordering online is simple and secure and here is how to do it. Add the items that you would like to purchase to your Shopping Cart/ Basket. Then press 'Shopping Basket' to enter the checkout stage where you can either log into your existing account or create an account if you are a new customer. You can create an account in the checkout stage by simply entering your email address and choosing a password. Once you have done this, you will then be taken through the secure payment process.
You can also use this password to log onto your account and change your details, including your password, and address details as well as recover saved shopping carts or see previous orders... My Account.
You can change the currency that is displayed by using the currency option to convert your order from Pounds Sterling to Euros, US Dollars, or Japanese Yen.
Dispatch - Orders are usually dispatched either same or next working day. Within the U.K. orders are sent by Royal Mail's First Class Servive or Team C Couriers. Outside of the U.K. orders are sent by Royal Mail's Airmail service or by TNT Couriers.
Ordering By Phone or Post
Ordering By Phone - You are very welcome to call us to place your order. We are available from 9am - 5.30pm on weekdays, so please give us a call!
U.K. 01379 642374 | Outside the U.K. ++44 1379 642374
Ordering By Post If you would like to post us your order, please either complete an order form or write a note, and include your payment ( Payment should be either a cheque drawn on a U.K. bank account, or a U.K. debit/ maestro card. If ordering from outside the U.K. please use a Visa or Mastercard. If paying by card, please include your card number, expiry date, valid from date, issue number ( if applicable ) and the CVV number from the back of the card.
Please postyour order to - Crystal Herbs, 1d Gilray Road, Diss, Norfolk. IP22 4EU. U.K.
Dispatch - Orders are usually dispatched either same or next working day. Within the U.K. orders are sent by Royal Mail's First Class Servive or Team C Couriers. Outside of the U.K. orders are sent by Royal Mail's Airmail service or by TNT Couriers.
Ordering from Outside the U.K.
Crystal Herbs ships to destinations all around the world from our base here in the U.K. So no matter where you are in the World, you are welcome to buy our Essences. For your convenience you can change the currency shown in the shop from Pounds Sterling to U.S. Dollars, the Euro or the Yen. Orders are dispatched either by Royal Mail's Airmail service or by TNT International Couriers. Please note that if you are ordering from outside of the European Union you will pay the tax exclusive price on orders, but you will be liable for any import duty that your countries customs may levy.
Cookies
Like many websites our shopping cart uses cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. The cookies used on our site are only to keep track of the contents of your shopping cart once you have selected an item. ( You won't be able to use the shopping cart unless you have cookies turned on in your web browser and firewall if you have one. )
Missing or Damaged Goods
In the unlikely event that we inadvertently send you an incorrect essence, or there is a shortage in your order, please notify us within 48 hours of receipt and we will be happy to correct the mistake. If you receive a broken essence in your parcel, please let us know within 48 hours of receipt and we will send you a replacement as soon as possible... Contact Us
Problems/ Complaints
In the unlikely event that you have a problem, complaint, or are disstisfied with the level of service you receive, please do let us know by Contacting Us.
We will aim to:
1. To acknowledge your complaint within 3 working days and provide a timescale for resolving it.
2. To deal with your complaint effectively and fairly.
3. To keep you updated on progress made.
